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Number of persons.
Only those persons whose names appear on the Booking Form may use the property. The property will only be prepared for the number of people it has been booked for.
The substitution of persons during the rental period is forbidden.
Payment.
In order to confirm your stay, a deposit of 25% of the full payment (or full payment if booking within 42 days of departure) must be paid at the time of booking. The deposit is non refundable.
The balance of the cost of your stay plus security deposit, must be received by us not less than 42 days prior to departure. This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.
There is no further charge if the Booking is cancelled more than 6 weeks before the start of your stay.
The remaining balance is due, if the booking is cancelled within 6 weeks of the start of your stay.
Security Deposit.
We ask for a £50.00 security deposit against breakage and lost keys.
The cost of any damage to the property or to any items in and/or at the property caused by you or any member of your party will be deducted by us from the security deposit at the end of your stay.
Properties are checked within 24 hours of being vacated. You will be notified of any damage charges within 7 days and you contract to pay any sum not covered by the security contract within 7 days of receiving such notice. If no deductions are required your security deposit will be refunded in full to you 7 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused by you or any member of your party, you will be responsible for paying us any additional monies required, immediately upon request from us.
Check in and Checkout times.
Check-in to your accommodation is not before 15.00hrs (3pm).
Check out is 10.00am. Please be prompt as the apartment has to be prepared for other guests.
Miscellaneous.
After you have booked we will send you a confirmation letter with instructions. This will include a map, full directions to the property and where to pick up your keys. A local emergency number is located in the apartment in case of difficulties. Plus you can telephone me at anytime. Please refer to your confirmation letter as to exactly where to leave your keys when you depart.
We would appreciate Guests not smoking in our apartment. You can however always smoke on the terrace if you wish.
One hand and one bath towel is provided per person. The type of holiday we are supplying is self catering and you are expected to bring your own towels for the beach and the pool. Any towels provided by us are to stay within the property. For holidays of 10 days or more you will receive a midterm "partial" clean and change of linen approximately half way through your stay. If you are staying 4 weeks or longer, it is possible that a discount can be obtained off the weekly price of your property. If so this will normally be on the basis that no "partial cleans" are included. Instead you will receive 2 sets of linen / towels per person for you to rotate. If you do require weekly cleans / linen changes then please let us know in advance as this can be arranged at an extra cost.
Changes by You.
Should you wish to make any changes to your confirmed booking, (not including change of dates) you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £25 may be payable.
Should you need to change the dates of your booking, if the same accommodation is available, we will amend your booking. The cost of this is £10 per person with a minimum charge of £25. If we cannot supply the same accommodation the cancellation charges will apply.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
Insurance.
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner, we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Passports, visas and health requirements.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure.
Factors within the community of owners.
Our apartment within the complex is governed by the community of owners. We have no jurisdiction over factors in the complex that may affect your stay. Examples of this would be problems with the communal satellite dish, swimming pool pumps breaking down. In these cases we will alert the relevant complex authority to the problem but cannot accept any responsibility should these not be attended to during your stay.
Provision of satellite TV.
Our property has satellite TV. Please note, in Tenerife the use of a satellite is required to receive BBC, ITV and CH4 which would be classed as "terrestrial" in the UK. It should also be noted that due to the sheer distance of the transmission, the reception of satellite TV can sometimes be unpredictable in Tenerife. Reception can be particularly worse or lost in periods of bad atmospheric conditions. If reported, whilst we will do our best to resolve the situation, we cannot be held responsible should your satellite TV lose its signal during your stay.
General maintenance and wear and tear.
The property is checked whilst being cleaned and prepared for your arrival. As with any property, occasionally unforeseen maintenance problems can arise both before and during your stay.
If you alert us to a maintenance problem during your stay we will act as quickly as we can to rectify it. Please note that if a professional is required (e.g. plumber, electrician) that these can normally only be obtained during office hours. We cannot be held responsible for any inconvenience caused, any loss and / or cost incurred due to maintenance problems. Examples of these types of issues are problems with electricity, water, boilers, lighting or anything else that comes under the heading of general maintenance..
Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must inform us immediately. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Should you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached.